The parents of a high-flying Chiswick accountant who lost her life in the Paddington rail crash said dealing with her death is no easier now, 10 years on from the tragedy.

Maureen and Denman Groves joined other relatives and survivors at a memorial stone in Ladbroke Grove, today, at 8.11am - the time when two trains collided in 1999.

Mrs Groves described the day as “emotional but dignified” and laid flowers and a note with her husband, who lit a candle in their daughter Juliet’s memory.

She said: “We go there every year.

"Ten years makes it a memorable time for people but for us it’s just like any other year. We live with it all the time.”

The crash killed 31 people and among them was the Groves’ 25-year-old daughter, who was on her way to work for Ernst and Jones in Slough.

Tragically, it was Juliet’s second to last day at the company and the reason she travelled by train was she had no choice - she was partially sighted so unable to drive.

Since her death, the Groves have vowed never to travel on a train in England again.

Mrs Groves said: “My husband said he will never give them his money. My daughter gave them her money to be transported safely from A to B and we feel she was incredibly let down.

“I can’t make any sense of why it happened to her. The fact is, they knew it could have happened and it could have been prevented, that’s what makes us really angry.

“Normal accidents are unavoidable and you can accept these things happen but this was an accident waiting to happen.”

Juliet’s mother described her as somebody that shone at everything.

She got straight As in her GCSEs, learned Russian from scratch at university and taught French in Russia for a while.

Mrs Groves said: “That’s what, to us, was so tragic because she had just finished all her hard work and was beginning to see her pay-off for it.”

A decade on, the Groves, who live in Gloucester, still feel anger towards Railtrack.

She said: “We are still angry that it took so long for them to say sorry. The Thames Trains manager at the inquiry came up to us, shook our hands and said he was sorry for what had happened.

“If Railtrack had done that, held their hands up and said we’re sorry, we could have walked away but they were arrogant and treated us appallingly.”

Network Rail were fined £4m for breaching health and safety.

Looking back, Mrs Groves said: “What she did in her lifetime was incredible. She lived life to the fullest.

“It really affected her brother and friends - some left their jobs and went abroad or changed careers. It makes you realise how short life is.

A group of Juliet’s friends marked the day by leaving ribbons and flowers at a tree in Hyde Park.

Mrs Groves said: “We just try and keep positive and carry her with us.”