The Kew Guides have been presented with the most prestigious award for volunteer groups, the Queen’s Award for Voluntary Service.

Deputy Lieutenant of Greater London Sir Ken Knight presented the award during a ceremony held in the conservatory on Tuesday afternoon.

The achievement, equivalent to an MBE, rewards groups of volunteers who regularly devote their time to helping others in the community by providing an outstanding service.

The prize recognises the hard work of each of the three guide sections – discovery, information and tour.

Last year the volunteers helped a staggering 14,817 visitors on 1,619 tours around the Royal Botanical gardens.

The nomination was made by Sally Field, who often visits the garden with friends. She: “I always find that my visitors got far more out of Kew by going on the tours. I was very impressed with their training and just how they accommodating they are.

“I hope that they can continue to build on the already very high level of professionalism and continue to spread the message of what the Royal Botanic Gardens are really about.”

Sir Knight presented the certificate to tour and discovery guide Angela Fenhalls, who said: “We are very proud. We enjoy inspiring others, it gives us enormous satisfaction. To be able to work at an institution such as Kew is incredible.”

The award will now be placed in the Victoria Gate Plaza.